Delete Your Jadegate Account
This page explains how users of Jadegate, operated by Jadegate Tech Limited, can request the deletion of their account and associated personal data.
How to Request Account Deletion
You can request deletion of your Jadegate account using either of the following methods:
Option 1: In-App Deletion
Open the Jadegate app and navigate to your Profile page, then tap Delete Account. Follow the on-screen steps to confirm your request.
Option 2: Email Request
Send an email to admin@jadegatetech.com from the email address linked to your Jadegate account, using the subject line Account Deletion Request.
Please include the following in your email:
- Your full name
- Your registered email address
- Your registered phone number
Identity Verification
For your security, we may request additional verification before processing your deletion request. This helps us protect your account from unauthorized deletion requests.
What Data Will Be Deleted
Once your deletion request is verified and processed, we will delete or permanently anonymize the following data associated with your Jadegate account:
- Profile information (name, email address, phone number)
- Login credentials and account access details
- Saved preferences and app settings
- In-app chat and communication history, where applicable
- China marketplace request history, where not required for legal retention
- Wallet and account information not subject to regulatory retention
Data That May Be Retained
As a regulated fintech platform, Jadegate is legally required to retain certain records even after an account is deleted. The following data may be retained where required by applicable law, regulatory obligations, anti-money laundering requirements, fraud prevention, dispute resolution, or financial recordkeeping obligations:
- Transaction records and payment history
- KYC and identity verification records (BVN, NIN, and related documents)
- Audit logs and compliance records
- Records required for anti-money laundering (AML) compliance
- Fraud prevention and security incident records
- Records subject to ongoing regulatory investigations or disputes
Retention Period
Certain financial and compliance records may be retained for up to 5 years, or for such other period as required under applicable regulations, including guidelines issued by the Central Bank of Nigeria (CBN) and the Nigerian Financial Intelligence Unit (NFIU).
All retained data is stored securely and accessed only where required for legal or regulatory purposes.
Processing Timeline
Verified account deletion requests are typically processed within 7 to 30 business days from the date of verification. You will receive a confirmation once your request has been completed.
Contact Us
If you need assistance with your account deletion request or have any questions, please contact us: